Avicenna Medical Centre

01495 227156

Oakdale Medical Centre

01495 224843

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Chaperone policy

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of ... [continue] Chaperone policy

Complaints and compliments

We will acknowledge your complaint within 48 hours. Investigation and a reply will be carried out within 30 days. Our complaints procedure is displayed at the front entrance of both ... [continue] Complaints and compliments

How to register

In order to register at Avicenna or Oakdale Medical Centres simply ask us for a registration form or print off as below, one registration form for every member of your ... [continue] How to register

Patient confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. Obligation of Patients As a registered patient ... [continue] Patient rights and responsibilities

Practice boundary

Coming soon…  

The Role of the Call Handler

We are often asked why our call handlers and receptionists need to ask what is wrong with you when you wish to make an appointment. Both call handlers and receptionists ... [continue] The Role of the Call Handler

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Useful Telephone Numbers

Hospitals Royal Gwent Hospital – 01633 234234 Ysbyty Ystrad Fawr – 01443 802200 St Joseph’s Hospital – 01633 820300 Health Service Authorities (HSAs ) NHS Business Services Centre – 01495 ... [continue] Useful Telephone Numbers

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

Please be aware that we have a zero tolerance policy regarding any individual who exhibits threatening behaviour or violent behaviour towards any individual – including other patients, GPs, nurses or ... [continue] Violent or abusive behaviour