Avicenna Medical Centre

01495 227156

Oakdale Medical Centre

01495 224843

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

Obligation of Patients

As a registered patient you will always try to:

  1. Let us know of any changes regarding your name, address or telephone number without delay.
  2. Endeavour to keep booked appointments and always tell us as soon as possible if you cannot do so. Failure to cancel an appointment that is no longer needed could result in you being removed from the practice list.
  3. Phone for test results between 2.00 – 4.00pm and after sufficient time has elapsed to allow all your results to have returned (usually three days)
  4. We ask that you treat the doctors and staff with courtesy and respect at all times.